14-Day Return Policy
- If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable return policy period. Your product may be eligible for refund or replacement depending on the product and condition.
- Please note that some products are not eligible for a return if the product is “No longer needed“.
- If the return period of your product has expired, we refer you to the brand warranty center (if applicable).
Conditions for Returns
- The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn.
- The product must include the original tags, user manual, warranty cards, freebies, and accessories.
- The product must be returned in the original and undamaged manufacturer packaging/box.
- If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
Return Reasons
- Delivery of a product that is damaged (physically destroyed or broken) / defective (faulty or malfunctioning) condition
- Delivery of a product that is incorrect (presentation different on the website) / incomplete (missing parts)
Returns or Refund Not Accepted IF
- Item is picked up from store after checking thoroughly (except if there is defect or damage as mentioned above)
- Change of mind after purchase