If your product is defective / damaged or incorrect / incomplete at the time of delivery, please contact us within the applicable return policy period. Your product may be eligible for refund or replacement depending on the product and condition.
Please note that some products are not eligible for a return if the product is “No longer needed“.
If the return period of your product has expired, we refer you to the brand warranty center (if applicable).
Conditions for Returns
The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn.
The product must include the original tags, user manual, warranty cards, freebies and accessories.
The product must be returned in the original and undamaged manufacturer packaging / box.
If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
Delivery of a product that is damaged (physically destroyed or broken) / defective (faulty or malfunctioning) condition
Delivery of a product that is incorrect (presentation different on website) / incomplete (missing parts)
Returns or Refund Not Accepted IF
Item is picked up from store after checking thoroughly (except if there is defect or damage as mentioned above)